JUNIPER NETWORKS - 1-YEAR EXT. J-CARE SAME BUSINESS DAY SUPPORT FOR SRX220

Juniper Care Same-Day Service includes:
- Unlimited JTAC 24X7;
- Software Releases;
- CSC Online E-Support;
- Junos Space Service Now;
- E-Learning;
- Same-Day Advanced Replacement.

Same-Day
Receive advance replacements for defective hardware or part(s) 24x7x4 hours within final diagnosis of a part failure and replacement authorization by Juniper Networks. Advanced
hardware replacements are delivered to your physical site if it is located within the designated distance from any authorized regional Juniper Networks parts depot.

JTAC Access
With Juniper Networks Technical Assistance Center (JTAC) support, you have unlimited 24x7 access to JTAC engineers by phone and online. As a single point of contact for all of your support needs, JTAC engineers have extensive experience supporting large-scale networks. JTAC engineers can help you diagnose system problems, configure, troubleshoot, and provide work-around solutions. To ensure that JTAC responds as quickly as possible, automatic escalation alerts to senior management are triggered on all priority issues.